chihuahuaclothes.co
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Frequently Asked Questions
Dog Measuring / Sizing Guide
How do I find the correct size for my dog?
Registration
Do I need to register to shop?
By registering, will I automatically receive marketing emails from you?
By registering, will you pass my details on to any other companies?
What do I do if I have forgotten my password?

Ordering
How can I find items I want online?
What method of payment are accepted by Chihuahuaclothes.co ?
When will payment be taken from my account?
Are my card and personal details safe?
Are prices inclusive of all taxes?
What are your delivery costs?
What countries do you ship to?

Receiving Your Order
When will I receive my order?
Do I need to be available to sign for my delivery?
What happens to non-deliverable / refused and unclaimed orders?
Can I change my order?


Returns & Refunds
I have received the wrong item, what do I do?
Why have I have only received part of my order?
What if the item I have received is faulty?
What is your returns policy?
What is your refunds policy?
What if I buy the wrong size?

Product Care
How do I wash my garments?


How do I find the correct size for my dog?

Should you need any assistance with selecting the right size, please contact us and we will help you.

Dog Clothes
Dog clothes are measured by body length. This measurement is taken from the back of your dogs' body, starting from the base of the neck to the base of the tail. If your dog has a chubby body we recommend going up by at least one size in order for a comfy fit. Dogs like us humans come in all different shapes and sizes and in many cases their figure is not always in proportion to the length of their body.

Dog Collars
Dog collars are measured by neck circumference. This measurement is taken from the circumference of the neck where the collar will sit.

Dog Harnesses
Dog harnesses are measured by maximum chest circumference. This is the widest part of your dog's chest, usually just behind the front legs.

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Do I need to register to shop?
Registering with Chihuahuaclothes.co helps make the ordering process as quick and easy as possible and allows you to keep track of your orders online. Though you can checkout without registering by clicking the 'Express Checkout' option.

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By registering, will I automatically receive marketing emails from you?

No. You will receive marketing material if you sign up to the Chihuahuaclothes.co newsletter. The newsletter is optional and you can be removed from the Chihuahuaclothes.co mailing list at any time.

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By registering, will you pass my details on to any other companies?
No, we will not pass your details on to other companies.

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What do I do if I have forgotten my password?
You can request a password reminder on the 'sign in' page.

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What method of payment are accepted by Chihuahuaclothes.co ?
Chihuahuaclothes.co accepts: American Express, Visa, Visa Electron, Maestro / Switch, MasterCard, Solo and Laser.

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When will payment be taken from my account?
When you reach the final billing stage and press ‘Pay Now’ Chihuahuaclothes.co will immediately contact your bank / card issuer for authorization to take payment from your account. If the payment is authorized you will receive an e-mail within a few minutes confirming your order and a payment will be taken from your account.

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Are my card and personal details safe?
Chihuahuaclothes.co takes security very seriously to make shopping online as safe possible

Your browser will go into secure mode as soon as you access the 'checkout' or 'login' pages, before you enter any personal or payment details. You can check that you are shopping in a secure environment by looking for either a locked padlock or a key icon in the grey bar at the bottom of your screen.

Being in 'secure mode' means that all of your details are encrypted to keep them secure. Encryption creates billions of code combinations to protect each transaction made on our site, so your card details cannot be viewed by anyone else using the Internet. If you are using one of the more recent browser versions, our site supports 128 bit encryption and therefore keeps your details as safe as possible at all times.

We only accept orders that are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection. During payment, we also ask for your card billing address as an additional security check. New security checks like the card signature code have recently been introduced to protect your credit card details online.

No credit or debit card details are stored once your order has been processed. This is why you can save your favorite delivery address but need to enter your card details each time you order.

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Are prices inclusive of all taxes?
Where products are delivered to you outside of the European Union you will be responsible for paying any local sales tax or import duties arising at the delivery destination, which are not included in the price of the products. Prices are quoted exclusive of postage and packing, which will be charged at the rates specified during the checkout process, before you complete your order.

Within the EU all prices are inclusive of taxes at the rate appropriate to the country of receipt. The total cost of the order is the price of the products ordered plus the delivery charge where applicable.

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What are your delivery costs?
Delivery costs and estimated delivery times will be advised during the checkout process.

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What countries do you ship to?
We ship worldwide.

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How can I find items I want online?
Simply use the 'search' link on the website and type in the product code or a description of the item you are looking for. Or use the links at the top of this page.

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When will I receive my order?
We aim to dispatch your order the same or next working day, and delivered to you within 1-3 working days for the UK, 2-4 days for mainland Europe or 4-6 days for the rest of the World. Though please allow up to 28 days for delivery.

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Do I need to be available to sign for my delivery?
If the item is of a higher value a signature will be required, we will advise you by email in advance if that is the case. For all other items the carrier will leave a card informing of the attempted delivery, this card will also include instructions on how to obtain your parcel.

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What happens to non-deliverable / refused and unclaimed orders?
If any order is returned, refused or unclaimed by the customer due to customer refusal, negligence or absence, or the provision of incorrect shipping information we shall attempt to contact you. However we reserve the right to recharge all shipping costs to enable us to resend the order.

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Can I cancel my order?
If your order status is 'Awaiting Dispatch' then it may be possible, to request a cancellation, please contact us.

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I have received the wrong item, what do I do?
Every effort is made to dispatch your order correctly and promptly, unfortunately, occasionally errors can occur. If the item you receive is not what's detailed on your order, please contact us, quoting your name, address, contact and order details.

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Why have I have only received part of my order?
All items are dispatched together in one package so if you have not received all of your order it will be because the remainder of your order was out of stock at time of ordering, you would have received an email advising of this at time of order so please check your spam / junk mail folder.

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What if the item I have received is faulty?
If you receive a damaged or defective item, please contact us, with the order number and the product condition within 24 hours of receipt to obtain an authorization number for returns. Unauthorized returns may be refused or disregarded.

Damaged / defective items delivered must be returned to us securely packaged and wrapped along with the returns authorization number. After we receive the product, we will examine and test the defect of the item(s). If we find the defect described in your email, we will ship you a replacement for the defective item(s). Otherwise, the original item will be shipped back to you.

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What is your returns policy?
Returns must be sent to our shipping and returns depot:


Chihuahuaclothes.co c/o Urban Trek
PO Box 339
BANGOR
BT20 9DX
United Kingdom


If you receive a damaged or defective item, please contact us, with the order number and the product condition within 24 hours of receipt to obtain an authorization number for returns. Unauthorized returns may be refused or disregarded.

Damaged / defective items delivered must be returned to us securely packaged and wrapped along with the returns authorization number. After we receive the product, we will examine and test the defect of the item(s).

If we find the defect described in your email, we will ship you a replacement for the defective item(s). Otherwise, the original item will be shipped back to you.

Goods returned for any other reason must be in pristine condition with labels attached and all original packing in tact. In order to return goods you must first contact us and return the goods within 14 days from receipt of the goods. Chihuahuaclothes.co will refund the purchased price of the item(s).

Chihuahuaclothes.co reserves the right not to refund item(s) that are not returned in a re-saleable condition.

We will re-imburse the postage paid when returning faulty items only upto the value of the original delivery charge. (Please note that this does not affect your statutory rights). If you require an exchange on a faulty item and we have stock available, you will not be charged again for delivery.

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What is your refunds policy?
We guarantee to refund any item you are not completely happy with when you return it to us by post, in a saleable condition within 14 days of receipt.

Items should be returned new, unused, and with all garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.

Refunds will be credited to your original method of payment.

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What if I buy the wrong size?
If you purchase an item that is the wrong size we will exchange it for another size (or give a refund if no appropriate size is available / exists) providing they are returned in an unused condition.

Additional postage costs at the same rate as your original order may be applied. With this in mind we ask that you please measure your pet correctly before placing an order. Should you need any assistance with selecting the right size, please contact us and we will help you.

We recommend that you send your return via registered post as we are not responsible for lost returns.

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How do I wash my garments?
We advise that all items (with the exception of carriers) are hand washed separately in warm soapy water, reshaped and allowed to dry naturally.

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 Need Help? Contact our Customer Service Department:
Online Enquiry
Submit an online form
Live Chat
Chat with a rep
UK: 028 9581 2107
Int'l: +44 28 95812107
Email Us
with questions
Customer Service Hours: Business Hours from Monday at 8:00am to Friday at 5:30pm GMT
We accept the following payment methods;
We accept: Visa, MasterCard, AMEX, Maestro, Visa Electron, Solo
© 2017 Chihuahuaclothes.co. All rights reserved. legal notice, privacy policy, returns policy, webmasters.
Chihuahuaclothes.co is an independently owned website, order fulfilment / logistics are operated by:
Urban Trek, Unit 6, Dunlop Ind. Est., 8 Balloo Drive, Bangor, BT19 7QY, United Kingdom.